NHS App
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Non-urgent advice: How Pharmacies can help with minor illnesses
Patients are now able to refer themselves to a Pharmacy for minor illnesses, such as: cold or flu symptoms, sore throat, cough, diarrhoea, skin/rash issues and hay fever.
See if your condition is appropriate for self-referral.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
To make an appointment to see a doctor or practice nurse, please call 0203 833 9950 between 8:00am and 6:30pm, Monday to Friday.
For our patients who would appreciate assistance when making an appointment, for example our hearing impaired patients, there are alternative processes available, please contact our reception team for more details.
When you make an appointment do let us know if you want someone to accompany you during an examination.
We offer a mixed economy of appointments to meet our patient needs. If your condition is not urgent, we aim to offer you an appointment as quickly as possible. You will be offered the first available appointment with the duty doctor for the Practice. If no appointments are available we will add you to a cancellation list.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
Appointments
Advance booking
A number of appointments are allocated in advance for patients who wish to book 3-4 weeks ahead. This includes the weekly evening surgery.
We will do all we can to accommodate your request for a particular doctor.
Should there be no advance appointments left for the surgery you wish to attend you will be offered an appointment with another doctor working for the Practice or offered an alternative date if available.
Telephoning a Doctor or Nurse for advice
We can arrange for a doctor or nurse to telephone you. Please call the reception office after 10:30am
Urgent appointments
If your condition is urgent, you may be asked to provide more details of your symptoms and you can expect to see the duty GP on the same day. You may receive a telephone consultation from either a Doctor or Nurse beforehand.
Nursing appointments
Most Nursing appointments are pre-booked up to 6 weeks in advance. We do hold some appointments to be booked on the day.
These can be made via reception and offer an alternative choice for patients presenting with immediate needs.
Extended Hours
We are now offering extended hours, providing additional appointments for both practice nurse and GP across the week. Early mornings between 07:30 and 08:00, and evenings between 18:30 and 19:00.
Extended Hours – Nurse Appointments
Extended hours nurse appointments available Saturday and Sunday for our patients at:
- Green Wrythe Surgery, Carshalton
Our Nurses Will See
- Wound Dressing
- Bandaging
- Packing
- Leg Ulcers
- Post op wound care
- Smear Test
- Ear irrigation
- Hypertension checks
- Contraception routine checks – (Advice to patients)
- Emergency contraception advice
- Pill checks
- Depo Injectable contraception
- B12 Injections
- Shingles
- New patient checks
Bookings to be made via the Practice.
Additional information
- Do let us know if more than one person in the family needs to be seen as each appointment will require a separate booking
- Appointments are usually allocated in ten minutes slots; if you require more time please inform the receptionist to see if a ‘double appointment’ is available
- If you are experiencing difficulty obtaining an appointment please ask to speak with the duty Senior Receptionist
- If your condition warrants an urgent appointment you may have to wait until the doctor has completed their normal surgery list before being seen.
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.