Header New
Practice Building
322 Malden Road, North Cheam,
Surrey SM3 8EP

Practice Information

Practice Information

The Practice comprises the equivalent of 3 full time Doctors. We achieve continuity of care by ensuring that patients are only seen by the Practice they are registered with and by the most appropriate member of our clinical team; this could be a GP, Practice Nurse, Pharmacist or HCA.

Find out more about us in our Practice Leaflet..

Sutton GP Services

The Cheam GP Centre are part of Sutton GP Services Federation.

To find out more, visit their website www.suttongpservices.co.uk

Named GP

All patients registered with our Practice are assigned to a named GP. This GP will have overall responsibility for the care and support our Surgery provides to you. Your medical care will be provided by the entire healthcare team, and appointments, consultations and home visits will be arranged with the most appropriate GP/Nurse available.

If you are unsure as to the identity of your named GP, our Reception Team will be happy to assist.

CQC Ratings

Dr Scott and Partners

Dr Jolley and Dr Dutta

Dr Muktar and Dr Al-Sanjary

Published GP Earnings

All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each Practice.


Dr Scott and Partners

The average pay for GPs working in the Practice of Dr Scott and Partners in the last financial year (Year ending 31st March 2018) was £53,495 before Income Tax and National Insurance deductions.

This is for 2 full time GP's and 3 part-time GP locums who worked in the Practice for more than six months.


Dr Jolley and Dr Dutta

The average pay for GPs working in the Practice of Drs Jolley & Dutta in the last financial year (ending 31st December 2016) was £68,374 before Income Tax and National Insurance deductions.

This is for 2 full time GPs and 1 part-time GP who worked in the Practice for more than six months.


Dr Muktar and Dr Al-Sanjary

The average pay for GPs working in the Practice of Drs Muktar & Partners in the last financial year (ending 30th September 2016) was £63,309 before Income Tax and National Insurance deductions.

This is for 3 full time GPs and 1 part-time GP who worked in the Practice for more than six months.

Patients with Particular Needs

Disabled Access

Patients with mobility problems may gain access to the Cheam GP Centre by a gentle slope to the main entrance from the Cheam GP Centre car park.

There are two designated car spaces in the rear Cheam GP Centre car park which have been allocated for patients holding a blue badge.

There is also a fully accessible toilet in the building for patients with a disability, along with baby changing facilities.

If required we can provide a wheelchair for use in the building or to and from a vehicle. If you need further assistance, please ask one of the receptionists.

There is no lift in the building. If you unable to climb the easy-rise staircase please inform reception.

Hearing Impaired

We can offer assistance to patients with a hearing impairment, if required when attending the Surgery, please contact our Reception Team for further information.

Interpretation

We can arrange interpretation and translation services in person or by telephone for patients who do not speak English. Please give us advance notice know if you need this service when booking an appointment.

Communication

Do you have any particular communication preferences? For example, do you have impaired sight and therefore need us to write to youin large print?

Please make reception aware of your preferences so that we can make a note in your medical record and comply with your request.

You may find the following website helpful: easyhealth.org.uk.

Patient Confidentiality

We respect your right to privacy and we keep all your health information confidential and secure.

It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.

This information is only available to those involved in your care and you will never be asked for personal medical information by anyone not involved in your care.

Patient Information & How it is Used.

Information regarding any patient registered at the Cheam GP Centre will only be disclosed to the patient concerned unless we have your written consent that it may be disclosed to a third party. 

All information received, shared and communicated is covered by the Data Protection Act (2000). 

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

You have a right to know what information we hold about you. If you would like to see your records, please obtain the Access to Medical Records leaflet from our Receptionist.

Quality & Standards

In 2008, this Practice received Data Accreditation, and it was one of the first Practices in the area to attain this national standard of excellence.

The accreditation process involved rigorous assessment of the management, controls and processes in place to ensure patient information is used and shared appropriately; the attainment of quality standards of record keeping, accuracy and timeliness; and the work practices developed to safeguard patient data security.

Infection Prevention and Control

All Practice Staff receive training in infection prevention control measures and are expected to comply with infection control procedures. If you have any queries regarding infection control please contact the Practice.


Please view our latest annual infection control statement.

Patient Rights & Responsibilities

You have the right to be offered appropriate medical care, and to be treated with respect and courtesy, and in complete confidence. 

Please observe our processes and procedures for making appointments, ordering repeat prescriptions and disclosing information.

If you make an appointment, please be punctual or cancel in good time if you cannot keep it. 

Do make sure you inform the Practice of changes of address or personal details.

Please be patient when there are delays as this is often unavoidable and last but not least treat our doctors and staff with respect and courtesy. 

The Cheam GP Centre adopts a Zero Tolerance policy in terms of verbal and non verbal, threatening, aggressive, offensive, prejudice and violent behaviour towards its doctors, staff or other patients. 

Such behaviour will not be tolerated in any form and offenders may be de-registered from the Practice.

We have produced a Patient Charter that details our obligations to you the patient and our expectations of you.

Complaints

Our Practice aims to give a friendly and professional service to all our patients. If you have any concerns about any aspect of our service, please let us know and we will try to resolve matters for you.

We will always try to address your concerns and any misunderstandings speedily and informally. However, if you wish to make a complaint we have produced a comprehensive guide (available from the reception office) to assist you.

Please be aware we are unable to escalate complaints on your behalf in respect of other NHS departments or personnel employed by NHS bodies outside the Practice.

Guidance & Leaflets

The following leaflets are available to download:

Patient Charter - this leaflet details your rights and responsibilities as a patient.

Information & You - this leaflet provides and overview of how we use patient information and the control measures in place to safeguard your personal data.

How to make a Complaint - this leaflet sets out the process and options available to you if you are dissatisfied with our services.

Guide to Access your Medical Record - comprises the application process and tariff should you wish to access your medical record.

Access your Medical Records Form

Freedom of Information (FoI) Publication Scheme - as we are funded by the NHS there is a requirement under the FoI Act that we publish a synopsis of who we are and what we do.

GDPR Patient Leaflet 

Privacy Notice - GDPR

Childrens Privacy Information Leaflet

Register for Access to Online Services

The Cheam GP Centre now offer patients online access to Medical Records. Coded information in the GP record is now available to view online for anyone over the age of 18 years. If you require access to your electronic clinical record please speak to one of our reception team or download and complete the ‘Application to access GP online Services'.

You will also need to provide photographic identification and verification of your address, please note that patients must be over the age of 18. Please see our patient leaflet 'Information for patients on how to apply for access to online services' for further information.

Types of coded data available to patients include:

  • Demographics
  • Allergies/Adverse reactions
  • Medication (dose, quantity and last issued date)
  • Immunisations
  • Results (numerical values and normal range)
  • Values
  • Problems/Diagnoses
  • Codes showing referral made or letters received (no attachments)

Other types of coded data available to patients if added within a consultation:

  • Procedure codes (medical or surgical) and codes in consultation (signs, symptoms)
  • Ethnicity
We do not provide:

  • Free text (codes, results, consultations)
  • Letters and attachments
  • Administrative items (diary entries/recalls, special notes/warnings, tasks/emails/internal messages)

If you have any queries please speak to our Reception Team who will be happy to assist you.

The Practice reserves the right to decline access to online services at the Doctor's discretion.